How do I top up through this site?
Open the recharge form, enter your 10-digit nol tag ID, choose an amount, add your email, then continue to the billing page to pay by card.
Which amounts can I choose when I top up?
Presets are AED 30, 40, 50, 100 and 150. You may enter a custom amount within the range shown on the form. No separate service fee is listed beyond the amount you select.
When will the top-up be available to travel?
After a successful payment, allow a short processing window before tapping at gates. Your email receipt includes the order reference.
What payment methods are accepted?
Major debit and credit cards on the secure billing page after you submit the recharge form.
What if payment fails or the amount was charged but not added?
Keep your order ID and email us at care@dubaitapreload.com with the receipt. We review failed or mismatched orders case by case.
Is it safe to enter card data?
Card entry happens on the billing page. On this site you only submit tag ID, amount, and email.
How do refunds work?
Eligible requests are reviewed case by case. Read the refund policy for required details and timelines.
Which transit cards are supported?
This desk is for Dubai nol tag top-ups using the 10-digit ID on the card.
Where can I use the card after top-up?
After the balance updates, use the card on Dubai public transport networks that accept nol.
How can I contact Dubai Tap Reload?
Email care@dubaitapreload.com, call +971 55 368 2741, or use WhatsApp from the contact page.