Refunds are assessed case by case. Eligible requests typically relate to duplicate successful charges or clear processing errors on our side.
How to request
- Email care@dubaitapreload.com with your order ID (DTR…), amount, date, and reason.
- We respond within a few business days with next steps.
- Approved refunds return to the original payment method when the processor allows.
What we cannot reverse
Value already applied to a nol tag after a successful top-up is usually not refundable. Wrong tag numbers entered by the customer are the customer’s responsibility to verify before paying.